The it Expertise For your company
IT Service Management (ITSM) for optimal processes.
We set up targeted IT processes in your company, so that your IT users receive maximum speed, transparency and quality for their concerns. Create a higher level of satisfaction among your users and arrange a meeting with our strategy consultant today.

Daniel Schöneberg
Managing Director, Schöneberg IT Consulting GmbH
Our approach
Iteratively increase the maturity of your ITSM processes with established best practices
Step one
Analysis
Together we will create a holistic and yet individual picture of your internal work processes and analyze them for you.
Step two
Process structuring
Based on your individual processes, we develop viable best practice processes for mapping in ITSM systems. Together we create clear responsibilities (roles) and document them.
Step Three
Coaching
Finally, we coach your departments so that everyone can apply the strategies that have been developed. They prevent dependencies and silo thinking.
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Improve your IT processes.
Our services
What we can offer you in addition
For hollistic preocess optimization
Business Process Management (BPM)
Our work does not have to stop with the optimization of internal IT processes. BPM describes the end-to-end process optimization in your company. We would be happy to explain more to you.
For an IT of the future
IT Service Management (ITSM)
Integrated processes based on ITIL, a high level of automation and secure and traceable KPI and SLA management not only ensure maximum control over daily tasks, but also ensure problem-free communication with other departments. Let us speek for a moment.
For the workplace of the future
Workplace Management
Mobile, flexible, modern and collaborative work is possible today. In your company too! We support you in getting your company ready for the provision of the workplace of the future, working out a digital workplace strategy with you. The conversion to cloud-based services such as Office365 or mobile device management is part of the comprehensive service.

Die IT Expertise für Ihr Unternehmen