The it Expertise For your company

IT Service Management (ITSM) for optimal processes.

We set up targeted IT processes in your company, so that your IT users receive maximum speed, transparency and quality for their concerns. Create a higher level of satisfaction among your users and arrange a meeting with our strategy consultant today.

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Daniel Schöneberg

Daniel Schöneberg

Managing Director, Schöneberg IT Consulting GmbH

We create the conditions and define suitable key performance indicators (KPI) for measuring, controlling and optimizing your company processes.

Let your company move into the future in a structured manner. With process documentation based on BPMN 2.0, we jointly ensure that you can evaluate and counteract KPIs and SLAs in a targeted manner. 

Making company processes measurable

For efficient and effective processes that ensure higher quality and satisfied customers.

To be able to deal with exactly every internal company situation according to plan - this is where we start together. Your colleagues and your customers will thank you. Rivalries between different departments due to lack of transparency are a thing of the past, as everyone understands what the other is doing. 

Ensure customer satisfaction

Integrated IT systems and processes for a high level of automation.

Integrated processes in accordance with ITIL, ensure in your everyday life that knowledge does not accumulate with individual people, but that you can access such resources from across the company. In this way you prevent silo thinking and make yourself independent. Incidentally, your IT process will be automated step by step and thus gain security.

Optimizing IT systems and processes

Our approach

Iteratively increase the maturity of your ITSM processes with established best practices

Step one

Analysis

Together we will create a holistic and yet individual picture of your internal work processes and analyze them for you.

Step two

Process structuring

Based on your individual processes, we develop viable best practice processes for mapping in ITSM systems. Together we create clear responsibilities (roles) and document them.

Step Three

Coaching

Finally, we coach your departments so that everyone can apply the strategies that have been developed. They prevent dependencies and silo thinking.

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Improve your IT processes.

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Our services

What we can offer you in addition

Business Process Management

For hollistic preocess optimization

Business Process Management (BPM)

Our work does not have to stop with the optimization of internal IT processes. BPM describes the end-to-end process optimization in your company. We would be happy to explain more to you.

For an IT of the future

IT Service Management (ITSM)

Integrated processes based on ITIL, a high level of automation and secure and traceable KPI and SLA management not only ensure maximum control over daily tasks, but also ensure problem-free communication with other departments. Let us speek for a moment.

For the workplace of the future

Workplace Management

Mobile, flexible, modern and collaborative work is possible today. In your company too! We support you in getting your company ready for the provision of the workplace of the future, working out a digital workplace strategy with you. The conversion to cloud-based services such as Office365 or mobile device management is part of the comprehensive service.

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Die IT Expertise für Ihr Unternehmen

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